Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the WellsGroup website located at [https://wellsgroup.io/] (the “Website”) and any related communications, consultations, deliverables, or services provided by WellsGroup (collectively, the “Services”). These Terms form a legally binding agreement between you and WellsGroup (“WellsGroup,” “we,” “us,” or “our”).

By accessing the Website or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Website or Services.

WellsGroup is a high-end systems engineering firm specializing in Digital Growth & Visibility and BPO & Call Center Solutions. Our work includes, but is not limited to, architecture design, analytics and attribution infrastructure, marketing automation systems, SEO systems, paid advertising infrastructure, CRM/ERP integrations, and operational workflows including call center execution inside client-controlled platforms.

WellsGroup operates with an “operator mindset,” meaning we build and maintain infrastructure designed to perform under real production conditions. However, nothing in these Terms creates a partnership, employment, joint venture, or fiduciary relationship between WellsGroup and any user unless expressly agreed in writing.

You may use the Website only if you are at least years old (or the age of majority in your jurisdiction) and capable of forming a binding contract. You agree that you will use the Website lawfully and will not use the Website in a way that could damage, disable, overburden, or impair the Website or interfere with any other party’s use.

You may not attempt to gain unauthorized access to any systems, servers, or networks connected to the Website. You may not introduce malicious code, attempt scraping in a manner that harms performance, or engage in any activity that creates security risk or operational instability.

Information on the Website is provided for general informational purposes and does not constitute professional, legal, financial, or compliance advice. Any consultations or communications with WellsGroup do not create a client relationship unless and until a formal written agreement is executed.

While WellsGroup designs systems intended to improve operational performance, visibility, and efficiency, you acknowledge that outcomes depend on many external variables outside our control, including but not limited to platform policies, algorithm changes, market conditions, competitor behavior, and client-side implementation decisions. Therefore, WellsGroup does not guarantee specific results such as rankings, revenue, lead volume, conversion rates, or advertising performance unless explicitly stated in a signed agreement.

If you engage WellsGroup for services, the engagement may be governed by a separate written agreement, proposal, statement of work (“SOW”), master services agreement (“MSA”), or similar contract (“Client Agreement”). If a Client Agreement exists, it will control over these Terms to the extent of any conflict.

These Terms apply to general Website use and non-contractual interactions. They do not replace or override signed commercial agreements.

All content on the Website, including text, graphics, branding, trademarks, service descriptions, designs, code snippets, and other materials (“Content”), is owned by WellsGroup or its licensors and is protected by applicable intellectual property laws. You may view and use the Content only for your personal or internal business informational purposes.

You may not copy, reproduce, distribute, modify, publish, transmit, create derivative works from, or exploit the Content without WellsGroup’s prior written consent.

If WellsGroup provides deliverables under a Client Agreement, intellectual property rights and licensing terms will be defined in that agreement. Unless otherwise agreed in writing, WellsGroup retains ownership of pre-existing tools, frameworks, templates, methodologies, and system designs that are reused across projects.

If you submit information through the Website (such as contact forms, messages, scheduling requests, or feedback), you represent that the information is accurate and that you have the right to share it. You grant WellsGroup the right to use submitted information to respond to your request and to improve our Services.

If you provide feedback, suggestions, or ideas, you acknowledge that WellsGroup may use them without restriction or compensation, unless otherwise prohibited by law.

Your use of the Website is also governed by our Privacy Policy and Cookie Policy. By using the Website, you consent to the collection and use of information as described in those policies.

WellsGroup builds systems with Data Sovereignty principles, meaning clients maintain ownership of their data and, where feasible, data is processed within client-controlled environments. In BPO and call center engagements, WellsGroup agents may operate inside client CRMs/ERPs or support tools using secure access methods. In such cases, WellsGroup may process personal data strictly under client instruction and in accordance with applicable agreements.

If you are an end customer of a WellsGroup client and you interact with a system operated by WellsGroup on behalf of that client, your relationship may be governed by the client’s policies and terms. WellsGroup does not control client data usage decisions outside the scope of contracted processing.

The Website may include links to third-party websites or services. WellsGroup does not control third-party sites and is not responsible for their content, policies, or practices. Your use of third-party services is at your own risk and subject to their separate terms.

In addition, WellsGroup may use third-party platforms to provide infrastructure, analytics, scheduling, communications, or integrations. WellsGroup is not responsible for outages, changes, or failures caused by third-party services outside our control.

The Website and Content are provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by law, WellsGroup disclaims all warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

WellsGroup does not warrant that the Website will be uninterrupted, error-free, secure, or free of viruses or other harmful components. You are responsible for implementing safeguards to protect your devices and systems.

To the maximum extent permitted by law, WellsGroup will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, business interruption, or reputational harm arising from or related to your use of the Website or Services.

To the maximum extent permitted by law, WellsGroup’s total liability for any claim arising out of or relating to the Website or these Terms will not exceed the amount paid by you (if any) to WellsGroup for access to the Website during the twelve () months prior to the event giving rise to the claim, or one hundred dollars ($00), whichever is greater.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

You agree to defend, indemnify, and hold harmless WellsGroup and its officers, directors, employees, contractors, and affiliates from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable legal fees) arising from or related to your use of the Website, your violation of these Terms, or your infringement of any rights of another party.

WellsGroup reserves the right to suspend or terminate your access to the Website at any time, with or without notice, if we believe you have violated these Terms or if your use presents a security risk, operational risk, or legal exposure.

Termination does not affect any rights or obligations that by their nature should survive, including intellectual property rights, disclaimers, limitation of liability, indemnification, and governing law.

These Terms are governed by the laws of [Insert State/Country], without regard to conflict-of-law principles. You agree that any dispute arising out of or relating to these Terms or the Website will be resolved exclusively in the courts located in [Insert Jurisdiction], unless otherwise required by applicable law.

If permitted, you agree to attempt informal resolution by contacting WellsGroup before initiating legal proceedings.

WellsGroup may update these Terms from time to time to reflect changes to the Website, Services, legal requirements, or operational practices. When we do, we will update the “Last Updated” date above. Your continued use of the Website after changes become effective constitutes acceptance of the updated Terms.